Find solutions for issues such as damaged packages, missing items, or delays. Learn the necessary steps to resolve problems and ensure your delivery experience is as smooth as possible. Your satisfaction, our priority!
Typically, the carrier delivers parcels within 3–7 business days. However, delays can occasionally occur due to unforeseen circumstances. We recommend checking the delivery status for any updates or notifications from the carrier about delays
In general, Amazon handles parcels very carefully. Nevertheless, it can happen from time to time that a parcel arrives damaged. If any of the jars in your parcel have been damaged or lost due to damage, we will of course be happy to replace them.
If we accidentally missed a jar, we’ll make it right and immediately send it your way. Simply reach out to our customer service team via the CONTACT FORM with your order number and the name and quantity of the missing items.
As a rule, we only ship the items you’ve ordered. But mistakes do happen every now and then! We’re so sorry if that’s the case. If there's been a bear mix-up, please contact our customer service team via the CONTACT FORM and provide your order number
If the carrier is unable to deliver your parcel or if the storage period expires and the parcel is returned to us, please reach out to our customer service team via the CONTACT FORM. We’re sorry for the inconvenience and will investigate