Order Questions
Discover insights into order statuses, shipping particulars, and payment processes. Learn what to do in case of missing items or package issues, and find guidance on cancellations and returns. Your seamless ordering experience starts here!
Can I make changes to my order?
We can make changes to your order as long as it hasn’t been shipped yet. Please reach out to us via the CONTACT FORM with the details of the changes you’d like to make. IMPORTANT: Orders are sometimes dispatched within a few hours of being placed. Be
Can I change my delivery address?
We can update your delivery address as long as your order hasn’t been shipped yet. Please send us the correct address via the CONTACT FORM. IMPORTANT: Orders are sometimes dispatched within a few hours of being placed. As a result, we cannot guarante
Change of payment method after placing an order
Unfortunately, it is not possible to change the payment once the order has been completed. If you have a problem with the payment, please contact our customer service team at [email protected].
Order confirmation not received
Why didn't I receive the order confirmation?. If you have not received your order confirmation, there may be one of the following reasons:. If none of these points apply or you are still having problems, please contact our support team using the CONT