I received different bears than the ones I orderedUpdated 3 months ago

As a rule, we only ship the items you’ve ordered. But mistakes do happen every now and then! We’re so sorry if that’s the case. If there's been a bear mix-up, please contact our customer service team via the CONTACT FORM and provide your order number.

Let us know exactly which bears you received and which ones are still missing. We’ll arrange an exchange and provide you with details about the next steps.