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Help Center USA

We always make sure to respond to every customer who writes to us!If you don&#x2019;t see a response from us:<ul><li style="font-size: 16px;">You may be expecting a response too soon. Please note that our response time is within 24 hours on business days, and we&#x2019;ll get back to you as soon as we can!</li><li style="font-size: 16px;">Please check your spam folder, our answer might be there.</li><li style="font-size: 16px;">We can&apos;t respond on weekends; we&apos;re available Monday through Friday! If you haven&apos;t received a response from customer service, please wait at least 3 days before sending a follow-up message.</li></ul>

We always make sure to respond to every customer who writes to us!. If you don’t see a response from us:

What to do if customer service doesn't respond?

Help & Contact

Customer Service

How can I get in touch with you?

Can I call you by phone?

Can I collaborate with Bears with Benefits?

Influencer and UGC Collaborations

How can I contact the nutritionist?

Contact our nutritionist for product-related queries

Can I make changes to my order?

Can I change my delivery address?

Change of payment method after placing an order

Order confirmation not received

Order Questions

How long does the delivery take?

My tracking number hasn't updated for a while

When will my order be dispatched? How long does processing take?

Which countries do you ship to?

Shipping and Delivery

Delivery is taking too long

My parcel arrived damaged

There are products missing from my order

I received different bears than the ones I ordered

According to the carrier, the parcel has been returned to you - what now?

Problems with delivery

How can I cancel my order?

How can I return the bears?

Can I return opened jars?

Can I return my order if I am dissatisfied?

Cancellation & Returns

How can I pay for my order?

How long does it take for the refund to be credited?

I forgot to add the discount code

Can I combine discount codes?

Where can I find a discount code?

Payment & Discounts

Can the bears be taken during pregnancy/breastfeeding?

Which products are suitable for children?

Pregnancy & Kids

How do I make use of the satisfaction guarantee?

What should I do if more than 100 days have passed since the date of purchase?

Do you offer sample packs?

100 Days Money-Back Guarantee

How long do I have to take the bears before I can see and feel results?

Don't I risk an overdose if I combine them?

When should I take the bears?

How many calories are in one portion?

Can men take the bears?

Consumption

Are the products suitable for people with allergies?

Which products contain gluten?

Are there any side effects associated with the bears?

Will the bears interfere with the medication I am currently taking?

Can I get a medical consultation from you?

Are all your products vegan?

Ingredients & Medical Point

If I take Ah-Mazing Hair, will all my body hair grow?

When should I start the PMS Bear regimen?

Product Questions

Not sure which products are best for you?

Expert Advice

Intake, recommended dosage and ingredients

What to do if customer service doesn't respond?Updated 3 months ago